Welcome to the Cubizone HelpDesk system, your one-stop virtual customer support and assistance program. The HelpDesk system will assist you in solving any problems or enquiries that you may have about the website, forum, game or product. Any problem or enquiry report will be handled and answered by our qualified customer service, technical and/or marketing personnel within a short period during working hours.
Reports made during non-office hours or during non-working days may require additional time for reply. Our support staff will try their level best to provide you with the best solution to your problem and provide you with progress updates should your problem require additional support or cannot be resolved immediately.
The HelpDesk System can assist you when you have issues such as:
Account Related problems (login, lost account etc.)
Game Related (harassment, guild, quest, bugs, comments etc.)
Character Related (Stat, skill problems etc.)
Lost Credits/in-game gold or item mall gold
Lost item(s)
Technical Problems
Payment/Billing problems or enquiries
Website Related (registration, webpage problem etc.)
If you are not sure how to use the system, please click on the Tutorial Link here. Otherwise, you may proceed to make your case report by clicking here.
*If your case report or description is too long or requires supporting documents via email, please send your case report via email to support@cubinet.com
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